TRISUTRA HERBAL AND ORGANICS OPC PVT LTD VILLAGE – DHANI BATHOTHA, POST- MANDI TEHSIL-NARNAUL, DISTRICT – MOHINDERGARH, STATE – HARYANA, PIN CODE- 123001
Return and Refund Policy
Last Updated: [12/18/2023]
1. Returns
a. Eligibility: We accept returns within 7 days from the date of delivery for select products only. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
b. Excluded Products: Certain products are exempt from being returned. These include perishable goods, intimate or sanitary items, personalized items, and products with opened or tampered packaging for hygiene reasons.
c. Return Process: To initiate a return, please contact our customer support at support@trisutraherbals.com within 7 days of receiving the product. Provide your order number and details of the item you wish to return. Our team will guide you through the return process.
2. Refunds
a. Refund Eligibility: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
b. Approved Refunds: If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a specified period.
c. Excluded Refunds: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Late or Missing Refunds
If you haven’t received a refund within the specified period, first, check your bank account. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@trisutraherbals.com.
4. Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at support@trisutraherbals.com or the address provided above.
5. Modifications
We reserve the right to update, modify, or replace any part of this Return and Refund Policy at our discretion. It is your responsibility to check this page periodically for changes. Your continued use of our website or products following the posting of any changes constitutes acceptance of those changes.
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